About Sahaaya Services
Sahaaya Services brings property assistance and everyday, non-medical elder support together in one convenient platform. We help families coordinate services for their loved ones and properties with clear communication, agreed service scope and transparent charges before a booking is confirmed.
🏠 Property confidence
Coordinate maintenance, inspections, cleaning, repairs, tenant coordination and other property-related assistance with updates on the request and its progress.
💚 Family connection
Arrange companionship and everyday non-medical support for elders, with service updates shared with authorised family contacts where appropriate and with consent.
🔎 Trust through transparency
Before confirmation, we clarify the requested task, expected duration, availability and applicable charges. Any additional work or charge should be explained and approved before proceeding.
🤝 Coordinated service agents
Our team reviews each request and coordinates a suitable available service agent. The service requirements and practical expectations are shared before the visit, and progress or completion updates are provided through the available communication channel.
🪪 Agent identity & verification
Customer safety matters. Sahaaya prioritises identity verification and appropriate onboarding for service agents. Verification steps can vary by service and location, so customers may ask our team what checks have been completed for the agent assigned to their request.
🧰 Relevant skills & experience
We aim to match each request with an available agent whose stated skills and experience fit the agreed task. Relevant experience, service capability and references may be reviewed where applicable. Specialised work should be handled by appropriately qualified professionals.
🛡️ Safety, privacy & boundaries
Service expectations should be agreed before a visit. Customers should share only the information needed for the service, and home access, personal details and family updates should be handled carefully and with appropriate consent.
⭐ Feedback & accountability
After a service, customers can share feedback or raise a concern with Sahaaya. The team can review the details, clarify next steps and follow up through the available support channel.
Pay Per Service — No Packages
Sahaaya follows a pay-per-service approach. Choose and pay for the individual service you need—there are no bundled service packages. Applicable charges are shared for your review before you confirm. Optional extra work is handled only after the scope and any additional cost are explained and approved.
1. Request and review
You select a service and share the location, preferred timing and details. Our team checks the scope and availability.
2. Confirm scope and price
We communicate the planned service, timing and applicable charges for your approval before confirming the booking.
3. Agent coordination
A suitable available agent is coordinated for the agreed task. Changes to the request are discussed with you rather than silently added.
4. Updates and completion
You can follow the service through the updates provided by Sahaaya. Raise any concern with the team so it can be reviewed and followed up.
Our commitment: clear expectations, pay-per-service pricing, respectful support and honest communication. Ask the Sahaaya team to confirm the agent’s verification status, relevant experience, service scope and final charges before you approve a booking.
How Sahaaya Works
Choose a service
Find the assistance you need.
Send a request
Provide the location and requirements.
Get coordinated
Our team reviews and arranges next steps.
Stay informed
Follow updates through the service platform.
Clear communication, agreed scope
Requests are reviewed before confirmation. Service scope, availability and estimated charges should be agreed in advance. Elder-care assistance is non-medical and does not replace professional healthcare or emergency response.