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Grievance & Support
How to raise and track concerns
01. Raise a request
Use the Contact section to describe a booking issue, privacy concern, safety incident, refund request or service complaint.
02. Information to include
Share a booking reference, issue category and preferred contact channel; avoid unnecessary sensitive medical or identity documents.
03. Escalation
A production support workflow should acknowledge the case, assign an owner, record updates and provide an escalation path.
04. Required contact details
Publish the official support email, telephone, business address, grievance officer and applicable response timelines before launch.